A summary of ways in which Royal Mail are protecting their delivery workers and the public is below. We have also added a ‘thank you’ poster which you may wish to put in your window to thank them for keeping the postal service going during these difficult times.
https://www.royalmail.com/d8/coronavirus-protection
In order to protect both our people and customers, we are temporarily not handing over our hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through their letterbox, we will place their item at their door. Having knocked on the door, we will then step aside to a safe distance while they retrieve their item. This will ensure the item is delivered securely rather than being left outside.
If they are unable to come to the door at all, we will issue a ‘Something for You’ card, advising them to stay home and book a free redelivery of their item. Only in essential circumstances should a parcel be collected from the Customer Service Point at their local delivery office. In this situation, and to keep their mail as secure as possible, they will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.
We are also temporarily changing the opening times of our Customer Service Points from Monday, 6 April. To support the Government’s advice to stay home and avoid non-essential contact, we are urging customers to only visit Customer Service Points where absolutely necessary. Customers can request free redelivery for their items via royalmail.com.